Shipping policy

Orders cannot be changed, modified, or canceled after checkout has been completed.

Orders will usually be processed and shipped within 2-5 business days after you place your order. Shipping times do not include weekends and holidays, which may delay your order. Other variables out of our control, including inclement weather, may have an impact on shipping times.

You will receive an email containing shipping and tracking information once your order has shipped. If you do not receive the email, please check your junk or spam folders. If you cannot locate the email, send us an email to harperrenaeboutique@gmail.com and we will provide you with the shipping information for your order.

 Lost Packages

If your order does not arrive on time or is lost in transit, we will open an investigation with the shipping carrier. This process can take up to 2-3 weeks for the investigation to be completed.

Once the investigation is complete, if your order is confirmed as lost in transit or delivered to a different address than the one provided at checkout, we will replace your items if they are still available. If we cannot replace them, then we will refund your order

If the shipping carrier confirms delivery to the correct address, we are unable to issue a refund.

Harper Renae Boutique is not responsible for products marked as delivered by the Post Office. If your tracking information is marked as delivered, but you have not received your items, we recommend waiting another 24-48 hours for your items to be delivered, as USPS can often be delayed on their end. We also recommend checking with nearby neighbors, as occasionally the post office will deliver to a nearby address by mistake.

If you still have not received your order, we recommend contacting USPS directly. We are happy to help provide any necessary information needed during the inquiry process, however, if USPS confirms the correct delivery of your order, we are unable to provide a replacement or refund for your order.

It is the buyer’s responsibility to ensure the shipping address is entered correctly during the checkout process. Harper Renae Boutique will not replace or refund any orders delivered to the provided shipping address.