Refund policy

This refund policy was updated on May 18^th,2020.

Subject to change at any time.

We do not offer complete refunds on orders.

We will ONLY offer sizing exchanges at this time.

Please review complete details below.

Thank you for understanding and continuing to support Harper Renae Boutique!

We greatly appreciate each and every one of you!

We want you to have the best possible shopping experience with us at Harper Renae Boutique! We do know things happen and items need to be sent back sometimes. Because of this, we will do everything we can to try to make things better if you are not completely satisfied with your order and help you find something you love!

We ask that you please look over your order as soon as you get it to make sure everything is to your satisfaction.

Please see our requirements and procedures below:

- Refunds We are not offering complete refunds at this time.

- Size Exchanges We want our lovely clothes to fit perfect, so we are offering size exchanges only. Once you receive your item and it doesn’t fit, you must contact us within 7 days at harperrenaeboutique@gmail.com. The subject of your email must state “EXCHANGE”. We will offer an exchange in another size for you. If the size you requested is unavailable, you will receive a store credit in the amount of the purchase sent to the email provided at checkout. You must also send it back the item immediately after sending the email (within 7 days). Once we receive your exchange item, we will process and ship your size exchange for free! If you purchased your item on SALE, it is Final Sale.

- Sale Items All sale items are FINAL SALE. They are not eligible for store credits, OR size exchanges. Any final sale items sent back will be marked return to sender and will be subject to additional shipping costs.

The Following Items DO NOT Qualify for a Return of Any Kind:

ALL Sale Items
Surprise Bags
Jewelry
Bralettes
Swimwear
Hats
Hair Accessories
Gift Cards

Please know that we process and inspect every single item with love before it’s sent out. If you received a damaged item, we ask that you notify us within 24 hours of delivery at harperrenaeboutique@gmail.com. In the Subject of your email you must state “DAMAGE”. You must attach a photo of the item as well.

Sending Back Items

- The customer is responsible for the shipping and handling of all returned items.

- All returned items must be unworn & unwashed.

- Items must be free of makeup, deodorant, perfume, cigarette smoke, pet hair or any other stains/elements. If any returns do not meet these requirements, you will be contacted, and the items will be returned to you and will be subject to additional shipping costs.

- We HIGHLY recommend keeping your tracking number for your return. We are not responsible for lost return packages. This will also allow you to know when your return has made it to us. We do not notify you when returns are received to us.

- If we do not have an email from you and you send your package back to us, it will not be processed. Please notify us first by email.

-Are you local? Want to save on Shipping cost? You may drop it off at: 129 Albany Manor Dr. Wentzville, MO 63385 If you are dropping off, please add that in your email at Harperrenaeboutique@gmail.com

We reserve the right to refuse a return if the items have any sign of wear, alteration, misuse, or damage.

Thank you for shopping with us!

XOXO, Harper Renae Boutique